Delivery
We offer free standard delivery for orders shipped to Asia.
Orders are usually dispatched within 2 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.
Your order will be dispatched from our Hong Kong warehouse. Your shipping time will depend on which shipping method you have selected for your order.
Estimated shipping times once your order has been dispatched:
Singapore 3-5 business days
Taiwan 3-5 business days
Thailand 4-7 business days
Indonesia 4-7 business days
Malaysia 4-7 business days
Philippines - 4-7 business days
South Korea 4-7 business days
Japan 4-7 business days
We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.
Delivery times are stated from the date your order is dispatched, not the date your order is placed. We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.
Shipping and Tracking
We usually ship all orders via Parcel Express, however we may use other carriers if this is more efficient. We’ll confirm shipping method once your order has been dispatched from our HK warehouse.
We’ll also send you an email with your shipment information and tracking (where available) after your order has been dispatched.
Order Not Received
If your order hasn’t arrived with you as expected please:
- Check your delivery address was entered correctly. Contact us if there are any errors.
- Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
- Check with your neighbours to confirm whether they have accepted your parcel for you.
- If you have completed these steps and you have still not received your order, please contact us at hello@trtltravel.com and we would be delighted to assist.
